Refund and Cancellation Policy

Rayomi Private Limited ("we," "us," "our") operates TaskNinja. Pro billing is not open: the waitlist does not charge you. This Refund and Cancellation Policy will apply to paid Pro plans (₹299 or ₹999 a month) once billing starts, and explains how cancellation and refunds work after that.

1. Scope

This policy applies to paid subscriptions (monthly or annual) for TaskNinja and any one-off or recurring fees you agree to when signing up or upgrading (e.g. add-ons, extra seats, or usage-based charges where applicable). Your use of TaskNinja is also governed by our Terms of Service and Privacy Policy. In the event of a conflict between this policy and the Terms of Service, the Terms of Service will control unless a specific refund right is granted by law and stated here.

2. Subscription Billing and Renewal

• Billing cycle: Subscriptions are billed in advance (e.g. monthly or annually) at the start of each billing period.
• Renewal: Unless you cancel before the end of your current billing period, your subscription will automatically renew for the same period at the then-current price.
• Payment method: You must keep a valid payment method on file. We will charge that method for each renewal. If payment fails, we may retry and may suspend or cancel access after giving you a reasonable opportunity to update your payment method.
• Price changes: We may change subscription prices with at least 30 days' notice. The new price will apply at your next renewal. If you do not agree, you may cancel before the renewal date to avoid the new price.

3. Cancellation by You

• How to cancel: You may cancel your subscription at any time from your account settings (billing or subscription section) or by contacting us at support@taskninja.ai. Please include your account email and, if possible, the subscription you wish to cancel.
• When cancellation takes effect: Cancellation takes effect at the end of your current billing period. Until then, you retain full access to the Service. We do not prorate or refund the unused portion of the current period when you cancel mid-cycle.
• After cancellation: Once the current period ends, your subscription will not renew and you will lose access to paid features. You may export your data or downgrade to a free tier (if available) before the period ends. We recommend cancelling a few days before renewal if you do not want to be charged for the next period.

4. Refunds

4.1 General Rule

Unless otherwise stated below or required by law, all fees paid are non-refundable. This includes subscription fees for the current or any prior billing period and one-off payments once the service has been provided or the billing period has started.

4.2 When We May Refund

We may, at our discretion, issue a full or partial refund in cases such as:

• Technical failure: A significant, sustained failure on our side that prevented you from using the Service and for which we have not already provided a service credit or other remedy.
• Duplicate or erroneous charge: You were charged in error or charged more than once for the same period or product.
• Cancellation during cooling-off period: In jurisdictions that require a statutory cooling-off or withdrawal period for distance contracts, we will process refunds in accordance with the law if you cancel within that period and meet any conditions.
• Exceptional circumstances: Other situations we determine in good faith warrant a refund. These are evaluated case by case.

4.3 How to Request a Refund

Contact us at support@taskninja.ai with your account email, the transaction or invoice reference (if available), and a short explanation of why you are requesting a refund. We will review your request and respond within a reasonable time (typically within a few business days).

4.4 Annual Plans

If you purchased an annual plan and cancel before the end of the annual period, you will not receive a prorated refund for the unused months unless we have explicitly offered that at the time of purchase or are required to do so by law. Your access continues until the end of the annual period you paid for.

5. Changes to Plans and Pricing

Upgrades: If you upgrade, we may charge you immediately for the new plan, possibly with a prorated credit for the unused portion of your current plan, as shown at the time of upgrade. Downgrades: If you downgrade, the change typically takes effect at the end of your current billing period. You will not receive a refund for the difference between plans for the current period. Price changes: As noted above, we may change prices with advance notice. You can avoid the new price by cancelling before it takes effect.

6. Contact

For questions about billing, cancellation, or refunds:

• Legal entity: Rayomi Private Limited
• Brand: TaskNinja
• Billing and support: support@taskninja.ai
• Website: https://taskninja.ai

We aim to respond promptly and to treat refund requests fairly and in line with this policy and applicable law. Thank you for being a TaskNinja customer.