How TaskNinja billing works | Agent Vani minutes

The short version

Your TaskNinja workspace is free. Agent Vani is billed per organisation in conversation minutes. You start on a trial with no credit card. When the trial ends, Agent Vani pauses until an organisation admin subscribes. Paid plans use a monthly base with included minutes, plus optional minute packs when you need more. Final rates are confirmed when you subscribe — this page does not invent list prices.

That model matches how phone coverage actually works: rings are uneven across the day and week. Seat licences charge whether the line is quiet or slammed. Minutes charge for time on the call.

What you are not buying

You are not buying a “Team” or “Pro” platform tier to unlock sign-in or workspaces. Sign-in, inviting teammates, and configuring Agent Vani are free. You are also not buying cross-agent credit pools. If TaskNinja ships additional agents later, each agent keeps its own meter and entitlement. Minutes do not become a universal token across products.

You are not forced to store a card to evaluate the product. The trial exists so you can configure persona, attach numbers, place test calls, and hear whether the two-way conversation feels live before finance is involved.

Trial lifecycle

When your organisation enables Agent Vani, you receive a trial allotment of minutes. Use them for configuration and real test calls. Interrupt on purpose during tests — that is how you evaluate live feel, not by reading a feature matrix.

When trial minutes or the trial window end, Agent Vani stops accepting production work until an org_admin subscribes. That fail-closed behaviour is intentional: we do not silently overage a free trial into a surprise invoice.

Members of the organisation can usually see usage; only organisation admins manage billing actions. That split keeps operators informed without turning every teammate into a purchaser.

Subscribe: base, included minutes, packs

After trial, subscribe for production. The commercial shape is:

1. A monthly base tied to Agent Vani for your organisation.
2. An included minute pool for the billing period.
3. Optional packs (for example +100 or +500 minutes) when you spike past the included pool.

Usage is visible in your workspace so finance can forecast. If your seasonality is sharp — festival retail, admission weeks, storm-season home services — packs absorb spikes without forcing a permanent seat hire.

We use an India-ready payment provider for customer billing. Marketing pages do not need the processor tour; operators will see checkout in the app when they subscribe. Refunds and cancellation rules are described in the Refund & Cancellation policy — read that before you assume packs are reversible once credited.

What a “minute” means in practice

Minutes meter conversation time for Agent Vani on your organisation’s entitlement. The goal is that billing matches what happened on the line, not an abstract “AI unit.” Review the usage views in the console the same way you would review a carrier bill: look for spikes, after-hours load, and campaigns of test calls that should have used a sandbox number.

Do not use trial minutes as a substitute for load testing against a paid pool if you are preparing a high-volume launch. Finish quality work on trial, then subscribe before you advertise the number widely.

Forecasting for support and ops leaders

A practical forecast starts with three numbers:

• Expected inbound call volume in the busy week.
• Average handled length for the intents you will let the agent own.
• Transfer rate to humans for the rest.

Multiply volume × average minutes for agent-owned intents, then add a buffer for seasonal spikes and training calls. Compare that to the cost of leaving the line unanswered (see our resource on the cost of missed business calls) and to the fully loaded cost of an extra hire who only covers peaks.

Forecasts fail when knowledge is vague and everything transfers — you still pay human time — or when the agent over-answers and creates rework. Billing and quality are coupled: clean two-way conversations that resolve within knowledge are cheaper than robotic loops that burn minutes and still escalate.

Organisation roles and invoices

Organisation admins own subscribe, pack purchase, and cancellation decisions. Members should still see enough usage to operate. If your finance team needs a single owner, appoint one admin and keep persona editors separate from billing permissions where your process requires it.

Staff on the TaskNinja platform plane are never billed as customers. That boundary keeps our internal operators out of your commercial meter.

Cancellation, refunds, and pausing

Cancelling stops renewals according to the Refund & Cancellation policy. Trial usage is free by design. Packs are typically non-refundable once credited — again, the policy is authoritative. If you only need seasonal coverage, plan packs and cancellation timing deliberately rather than assuming month-to-month flexibility that the policy does not grant.

If Agent Vani is blocked after trial, configuration can remain while production answering is paused — so returning later is not a full rebuild. Confirm current behaviour in the product when you subscribe; this page describes the commercial intent.

Honesty limits on this page

We will not publish fake ₹ or $ tables that drift from what checkout shows. We will not claim unlimited minutes. We will not hide that inbound is the launch focus — outbound campaign dialling is a later phase on the same agent family.

If a salesperson promises a custom shape, get it in the subscribe flow or a written order. Marketing copy is education; checkout and policy are the contract.

two-way quality and cost

Cheap minutes spent on turn-based frustration are still expensive for the brand. Evaluate Agent Vani on whether callers can interrupt and stay in flow. a two-way call that resolves in three minutes beats a six-minute robotic loop that ends in a hang-up and a second contact.

Train your team to review calls weekly in the first month. Tighten knowledge where the agent hedged. Widen handoff where callers were upset. Those reviews protect both experience and the minute budget.

Global buyers, local payment reality

TaskNinja markets globally in English. Billing for Agent Vani is built around our current payment path and policies. If your finance team has region-specific invoice needs, raise them at subscribe time rather than assuming every global procurement checkbox is already on the public pricing page.

Languages on the line — including English and Indian languages such as Hindi and Hinglish — are a product capability. They are not a separate SKU on this page. You configure languages in persona; you pay for minutes of conversation.

Checklist before you subscribe

1. Complete at least several interrupt-heavy test calls on trial.
2. Publish knowledge only for intents you will defend.
3. Confirm handoff paths with the humans who will receive transfers.
4. Estimate busy-week minutes with a buffer.
5. Read Refund & Cancellation and Privacy.
6. Appoint the organisation admin who will click subscribe.
7. Attach production numbers only after test calls pass your two-way bar.

FAQ

Is the platform really free?

Yes — sign-in, workspace, and configuring Agent Vani are free. You pay for Agent Vani minutes after trial when you subscribe.

Do you require a credit card for the trial?

No. The trial is designed without a card on file. When trial ends, the agent pauses until you subscribe.

Where are the exact prices?

Talk to us at subscribe time. This page explains structure, not a frozen public rate card.

Can I buy packs without a subscription?

Follow the product checkout rules when you subscribe. Packs top up a paid entitlement; they are not a substitute for skipping subscribe after trial.

Who can change billing?

Organisation admins. Members can typically view usage without purchasing.

How do refunds work?

See the Refund & Cancellation policy. Do not rely on marketing summaries for edge cases.

Related reading

• Pricing overview
• Going-live checklist
• Phone agent ROI for small teams
• Product: how Agent Vani works
• Privacy Policy
• Refund & Cancellation

Worked forecasting example: three-person support team

Imagine a support team of three humans who already answer phones when they can. Peak hours still spill: mornings after emails land, late afternoon callbacks, and evenings when nobody is on the desk. Leadership is deciding whether to hire a fourth person for coverage or put Agent Vani on the same lines for the intents the team already documents.

Start with seats. A fourth seat means salary, training, tools, and a schedule that still leaves gaps when someone is sick or in meetings. Seats bill for availability, not for finished conversations. On a quiet Tuesday the seat is still paid. On a festival Friday the seat is still one pair of hands.

Now meter minutes instead. Suppose your busy week shows roughly four hundred inbound attempts that reach a human or voicemail today. Of those, you judge that about half are intents Agent Vani can own with published knowledge — hours, order status, appointment confirmations, simple policy answers — and the rest need a person. If agent-owned calls average three conversation minutes when two-way quality is good, that is about six hundred agent minutes in the busy week before buffer. Add training calls, knowledge tweaks, and a seasonal cushion, and you might plan on eight hundred to one thousand minutes for that week while you learn. A calmer week might be a fraction of that.

Compare shapes, not fake currency tables. Seats scale in whole people. Minutes scale with rings. If your busy week is twice a quiet week, seats still charge the quiet week; minutes do not. If you only need after-hours coverage, seats still imply a night shift; minutes only accumulate when callers actually talk. That is why the commercial model is monthly base plus included minutes plus packs — not a ladder of platform tiers that unlock features you already have in the free workspace.

Where forecasts go wrong for a three-person team:

• Knowledge is thin, so almost every call transfers. You still burn human time and you still spend minutes on the handoff conversation.
• Test campaigns run on the production entitlement and inflate the meter without teaching anything about live feel.
• Average length is taken from old IVR hold times instead of real agent-handled length after callers can interrupt and finish.
• Leadership compares minutes only to the cheapest voice product and ignores the cost of missed calls and repeat contacts. Pair this page with Phone agent ROI for small teams when you need the outcome-side argument for finance.

A practical worksheet for the three-person case:

1. Count inbound attempts in the last four busy weeks and the last four quiet weeks.
2. Label which intents stay with Agent Vani versus which always escalate.
3. Time a sample of interrupt-heavy test calls on trial until two-way quality feels live — use that average, not a brochure claim.
4. Multiply agent-owned volume × average minutes, then add a buffer for spikes and onboarding.
5. Ask whether a permanent fourth seat is solving peaks that packs could absorb after you subscribe.

You still need humans. The point of the forecast is not to erase the team. It is to stop buying a seat for every uneven ring while the line is either idle or overwhelmed. When two-way conversations resolve inside knowledge, minutes buy finished work. When conversations loop and hang up, minutes buy brand damage — review calls weekly in month one so the meter and the experience move together.

Day-by-day: what happens as the trial ends

Trials exist so you can configure persona, attach test numbers, place real calls, and interrupt on purpose before finance is involved. The commercial intent is fail-closed: when trial minutes or the trial window end, Agent Vani stops accepting production work until an organisation admin subscribes. Nothing here invents a surprise overage invoice on a free trial.

A typical arc looks like this. Exact day counts and allotments are confirmed in the product when you enable Agent Vani — treat the sequence as behaviour, not a frozen calendar.

Early trial — configure and hear two-way. Organisation admins enable Agent Vani and receive a trial allotment. Operators set persona, languages, knowledge for intents you will defend, and handoff paths. Place several interrupt-heavy test calls. Confirm callers can cut in and stay in flow. Do not advertise a production number widely yet. Members can usually see usage; only admins will later click subscribe.

Mid trial — tighten quality, not volume. Review transcripts or call notes the same way you would coach a new hire. Shrink knowledge that hedges. Widen handoff where callers were upset. If you are load-testing a launch, remember trial minutes are for evaluation quality, not a substitute for a paid pool once you go public. Finish the two-way bar on trial, then subscribe before campaigns point at the live line.

Late trial — usage visibility and a decision owner. Finance and ops should already see usage in your workspace. Appoint the organisation admin who will subscribe. Read Refund & Cancellation and Privacy before anyone assumes packs are reversible once credited. Estimate busy-week minutes with a buffer. Attach production numbers only after test calls pass your bar.

Trial ends — production pauses, configuration can remain. When minutes or the window end, Agent Vani stops production answering until subscribe. That pause is intentional. Configuration can remain so returning later is not a full rebuild — confirm current product behaviour when you subscribe. Members still operate with visibility; purchasing stays with admins. There is no silent conversion of free trial into a card charge on this model: no card was required to start.

After subscribe — base, included pool, then packs if you spike. Checkout confirms rates. You receive a monthly base tied to Agent Vani for the organisation, an included minute pool for the period, and the option to buy packs when you exceed the pool. Usage stays visible so forecasting continues. If you cancel later, renewals stop according to the refund policy — not according to a marketing paraphrase.

If the trial ends before you are ready, treat that as a quality gate, not a failure. Fix knowledge and handoff on a renewed evaluation path if offered, or subscribe when two-way quality is proven and only then open the public number. The worst commercial outcome is advertising a live line on exhausted trial minutes and discovering pause mid-campaign.

Pack purchase scenarios: festival spike and quiet month

Packs exist because phone load is lumpy. Included minutes cover a normal month. Packs absorb peaks without forcing a permanent seat hire you will under-use in January.

Festival or campaign spike. Retail, education admissions, or seasonal services often see a short burst of inbound. A three-person team cannot clone itself for two weeks. Before the spike, look at last year’s busy-week volume and your agent-owned intent share. Subscribe with an included pool that covers a normal month, then buy packs sized to the spike — for example topping up in +100 or +500 minute increments as the product offers — rather than hiring for peak and carrying the seat through the quiet season. After the festival, stop buying packs. Cancellation and renewal rules still follow Refund & Cancellation; packs are typically non-refundable once credited, so size the top-up to the forecast, not to anxiety.

During the spike, watch two-way quality. Callers hang up on robotic loops faster when they are already stressed by seasonality. A short two-way resolution protects both the brand and the meter. A long failed loop burns pack minutes and still creates a second contact for humans.

Quiet month. After the spike, inbound drops. Seats would still bill. With minutes, the quiet month simply consumes less of the included pool. You do not need to “use up” packs for the sake of it. Do not run endless internal test campaigns on the production entitlement to empty a pack you already bought — that teaches nothing and spends conversation time you may want next month if packs do not roll in the way you assume. Confirm rollover and pack behaviour at subscribe time; this page does not invent carry-forward rules.

Wrong reasons to buy a pack. Buying a pack to skip subscribe after trial will not match checkout intent — packs top up a paid entitlement. Buying a pack because a demo felt exciting before knowledge is ready wastes minutes on transfers. Buying a huge pack because finance hates variable costs may recreate the seat problem: prepaid anxiety without matching demand. Prefer a realistic included pool plus smaller packs when spikes arrive.

Right reasons. A known campaign week. A storm or outage week for home services. A product launch that temporarily doubles rings. A training week where you deliberately run supervised live calls after subscribe. In each case, packs are a valve, not a second subscription product.

For structure without list prices, see Pricing. For how Agent Vani behaves on the line — including two-way conversation — see Product. For whether minutes beat missed-call loss for a small team, see Phone agent ROI for small teams.

Questions finance asks (honest answers)

Finance will ask sharper questions than a feature matrix. Answers below stay structural. No invented ₹ or $ figures — talk to us at subscribe, and treat checkout plus policy as authoritative.

What exactly are we paying for? After trial, you pay for Agent Vani production entitlement: a monthly base for the organisation, included conversation minutes in the period, and optional minute packs when you exceed the included pool. You are not paying for a higher platform tier to unlock sign-in or workspaces; the workspace stays free.

Why no public rate card on this page? Rates confirmed at subscribe drift less than marketing tables. Talk to us when you are ready to go live. Pricing explains the shape; checkout confirms the numbers.

Is there a credit card on trial? No. Trial is designed without a card on file. When trial ends, the agent pauses until an organisation admin subscribes — fail closed, not silent overage.

Who can approve spend? Organisation admins manage subscribe, packs, and cancellation. Members can typically view usage so ops stays informed without every teammate becoming a purchaser. Appoint one admin if finance needs a single owner.

Are packs refundable? Usually not once credited. Read Refund & Cancellation before you assume otherwise. Plan festival packs deliberately.

What happens if we cancel? Renewals stop according to that same policy. Do not rely on a sales chat summary for edge cases. If you only need seasonal coverage, align pack purchases and cancellation timing with the written rules.

How do we forecast for the board? Use volume × average agent-handled minutes × buffer, then compare to missed-call cost and to a fully loaded extra seat for peaks. Work the three-person example above. Pair with Phone agent ROI for small teams. Bring usage screenshots from your workspace once you have trial data — real rings beat guesses.

Will minutes be unlimited if we pay more? No. We do not claim unlimited minutes. Packs and included pools are finite by design so usage stays visible and forecastable.

Do languages or two-way quality cost extra SKUs? Languages you configure in persona are a product capability on this page, not a separate line item described here. two-way quality is how you should evaluate the product: interrupt-friendly conversation that resolves is cheaper for the brand than turn-based frustration that burns minutes and still escalates. You still pay for conversation minutes either way — quality changes whether those minutes finish the job.

What about invoices, tax, or region-specific procurement? Raise needs at subscribe time. TaskNinja markets globally in English; billing follows the current payment path and policies. Do not assume every global procurement checkbox already appears on the public pricing page.

Can staff or TaskNinja operators appear on our bill? Platform staff are never billed as customers. Your meter is your organisation’s Agent Vani entitlement.

Where is the contract? Marketing educates. Checkout, order forms if any, and legal policies — including Refund & Cancellation — are the commercial authority. If someone promises a custom shape, get it in subscribe flow or writing.

Next step

Start the trial, prove two-way quality on a test number, then subscribe when you are ready for production volume. Minutes should buy finished conversations — not robotic hold music with a neural voice. For structure see Pricing; for product behaviour see Product; for refunds see Refund & Cancellation; for small-team ROI framing see Phone agent ROI for small teams.