Refund & Cancellation Policy
This policy explains trials, cancellations, and refunds for paid TaskNinja agent entitlements (starting with Agent Vani). Payments are processed by Razorpay. Card and UPI details are handled by Razorpay — we do not store full payment instrument numbers.
What this covers
The TaskNinja control plane (sign-in, workspaces, invites) is free. Charges apply only when an organisation admin starts a paid agent subscription or buys a top-up pack.
Prices, included usage, and pack sizes shown at checkout (or in your organisation’s billing card) are the amounts that apply — not informal marketing figures.
Free trial
Agent trials (for example, Agent Vani) are free and do not require a payment card. When a trial ends or trial usage is exhausted, that agent pauses until you subscribe.
Because no payment is taken for a trial, there is nothing to refund for trial use.
Monthly subscriptions
Paid agent plans (for example, Agent Vani’s monthly plan) renew automatically each billing period via Razorpay until cancelled.
To cancel, an organisation admin should email billing@taskninja.ai from the account email used for the organisation, naming the organisation and agent (for example, Agent Vani). We will stop future renewals after the request is processed.
Cancellation stops future charges. Fees already paid for the current billing period are generally not prorated or refunded, and included usage for that period remains available until the period ends (subject to our Terms and fair use).
If a renewal payment fails, the agent may move to past due and then lose access until payment succeeds or you cancel.
One-time packs
Optional top-up packs (for example, extra Agent Vani minutes) are one-time purchases. Once payment succeeds and the pack is credited to your organisation, the purchase is generally non-refundable.
Unused pack quantity does not roll into a later billing period unless we expressly say so at checkout or in product for that pack.
When we refund
We may issue a refund in limited cases, including: a duplicate charge caused by a technical error on our side; a charge taken after a cancellation we had already confirmed in writing; or other cases required by applicable law.
Refund requests should be sent to billing@taskninja.ai within fourteen (14) days of the charge, with the organisation name, approximate payment date, and Razorpay payment or order reference if you have it.
Approved refunds are processed within five to seven (5–7) business days to the original payment method through Razorpay. Bank or UPI posting times after that are outside our control.
We do not refund for dissatisfaction with AI call quality alone, for usage you chose to consume, or for unused included minutes after a period ends, except where required by law or expressly agreed in writing.
Chargebacks and disputes
Please contact billing@taskninja.ai before raising a chargeback so we can investigate. Frivolous or abusive chargebacks may lead to suspension under our Terms and Acceptable Use Policy.
Changes
We may update this policy. The Last updated date above will change when we do. Material changes will be notified when accounts exist, where practical.
Contact
Rayomi Private Limited — TaskNinja
Billing: billing@taskninja.ai
Legal: legal@taskninja.ai